Refund Policy
Billing and cancellation terms for Etsy Integration - EcomZenith
1. Refund Policy Scope
This Refund Policy explains how subscription cancellation, plan changes, and billing adjustments are handled for Etsy Integration - EcomZenith.
2. Shopify-Managed Billing
Our app uses Shopify-managed billing. Charges are created and managed via Shopify billing mechanisms.
Plan upgrades, downgrades, cancellations, and any prorated adjustments are handled through Shopify according to Shopify billing behavior and terms.
3. Cancellation Process
To cancel an active subscription, navigate to Pricing -> Billing History in the app.
On the Billing History page, click the cancel icon for the active plan and confirm cancellation.
After confirmation, the current active subscription plan is cancelled, and app features remain unavailable until a new subscription plan is activated.
4. Refund Handling
Using the Shopify Billing API, we automatically initiate eligible refunds on a prorated basis.
After initiation, the remaining refund process is automatically handled by Shopify as per Shopify billing rules.
5. Billing Support
If you believe a billing event is incorrect, contact us and we will review your case and guide you on the appropriate Shopify billing flow.
6. Related Policies
This Refund Policy should be read together with our Privacy Policy, Terms of Service, and Terms & Conditions.
Need help understanding any policy section? Reach out via Contact Us.